Potential relocation

• Who has proposed these changes?

The Royal Wolverhampton NHS Trust submitted a relocation application due to the current premises on Coalway Road being in need of significant work and the chance to relocate to a new site is a great opportunity for both our patients and staff.

•Why is my surgery potentially moving?

Relocation will provide our patients with a facilities-managed healthcare environment, offering better access and parking.

•How many patients would be affected by this change?

The amount of patients registered at Coalway Road Surgery that would be affected, is 4,726.

•What will be the benefit to patients?

Warstones Health Centre offers benefits such as ample car parking and disabled parking spaces as well as accessible facilities e.g. disabled toilets, hearing loops, entrance ramps along with phlebotomy and anti-coagulant services being based on site.

•How close is Warstones Health Centre to Coalway Road Surgery?

Warstones Health Centre is 0.7 miles away from Coalway Road Surgery and is well served by public transport (bus no. 2). It is a three-minute drive in the car/12-minute walk from our current location.

•Where would the closest pharmacies be?

Similarly to Coalway Road Surgery, the closest pharmacies to Warstones Health Centre are:

• Penn Care Pharmacy, 48 Warstones Rd, Penn, Wolverhampton WV4 4LP
• Boots Pharmacy, 233 Trysull Rd, Merry Hill, Wolverhampton WV3 7LF
• Rexall Chemist, 204 Penn Rd, Wolverhampton WV4 4AA
• Jhoots Pharmacy, 6 Manor Rd, Penn, Wolverhampton WV4 5PY
• Pennfields Pharmacy, 248 Jeffcock Rd, Wolverhampton WV3 7AH

•If you move and share a building with other practices, will there be less appointments and longer waiting times to be seen?

Not at all, patients would experience the same service they receive at Coalway Road Surgery currently as all the staff would move over to Warstones Health Centre. Warstones Surgery patients would stay with their current clinical team e.g. GPs, nurses etc.  

•I don’t drive, how would I get to Warstones Health Centre?

There are several ways you could travel to Warstones Health Centre such as public transport (bus no.2), walking, taxi or a lift from a friend/relative.

•I am housebound, would someone still be able to come and see me at home?

Yes, our PCN home visiting team cares for patients across all eight of our GP practices so this service would continue, and we would advise you to follow the usual process (calling the practice and pressing option number 1 or stating so on your Total Triage form).

•What do I need to do?

You wouldn’t need to do anything in preparation, we would keep all our patients updated throughout the process, for example, letting them know the surgery closing date etc.

•What will happen to my medical records?

As most records are digitised now, your records would be readily available as soon as the surgery moves. 

•Will I still be able to see my usual GP or clinician?

Yes, the staff would also move to Coalway Road Surgery so you would continue to see the same healthcare professionals.

•Will there be adequate parking at the new location?

Yes, there’s ample car parking spaces and disabled car parking spaces are also available.

•Will the new location be accessible for disabled people or those with mobility issues?

As mentioned, the practice has disabled car parking spaces as well as accessible entrances.

•What if I don’t want to continue being a patient at this practice?

If your preference would be to register with a different practice, you will find details of other practices in your area on the NHS Choices website www.nhs.uk or by telephoning NHS England Customer Care Contact Centre on 0300 311 2233.

•How can I share my views on the proposed changes?

We would like to hear your thoughts on this proposal to move:

• PPG meeting – Monday 18 August, 5pm at Coalway Road Surgery

If you plan to attend the PPG session, please email rwh-tr.primarycare@nhs.net or call the practice on 01902 575123

• Survey – complete a short survey, visit https://bit.ly/4lp5txL or collect a paper copy from our practice and hand it to the reception team once you’ve completed it. If you require the survey in a different format or language, or if you need help completing this, call 01902 339296. Deadline: 1 September 2025

• Drop-in sessions at Coalway Road Surgery – if you want to find out more about the potential relocation, come along to one of the following sessions:

Mon 28 July, 10am-11am | Wed 6 August, 12pm-1pm | Fri 29 August, 2pm-3pm