Patient Charter

We aim to provide the best healthcare we can in the community within the available resources.

We aim to ensure that:

– You will be received courteously and be able to identify all staff by name
– We will endeavour to see you within 30 minutes of your appointment time
– If unforeseen circumstances delay your appointment, you will be given a reason for the delay
– We will acknowledge your religious and cultural beliefs
– We aim to be able to offer appointments with a doctor every working day
– For medical emergencies, a service will be available, although you may not be able to see the doctor of your choice
– The practice will not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation or appearance, disability, medical condition or marital status

Your commitment to us:

– Co-operating in your medical care by keeping to the agreed treatment plan
– Advising us if you change your name or home address and enquiring if you may still be registered as our patient from your new address
– Giving us 24 hours’ notice if you cannot keep your appointment, enabling us to offer you another appointment, and offer your cancellation to another patient
– When arranging a home visit, or booking an appointment, please inform us if the patient is temporarily residing at an address other than their own
– Observing our No Smoking Policy

Easy read guides to health choices and questions to ask 

NHS Knowledge and Library Services have worked with people with lived experience to produce two, new, easy read guides for people with learning disabilities.

These easy read guides are designed to help people navigate healthcare information, they can help people get the treatment they want and the answers they need to understand information they are given. This could include information about medication, appointments, or treatment, and how it is provided, for example by letter or email.